Terms of Service
Last updated: October 4th, 2025
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the https://pianogroove.com website (the “Service”) operated by PianoGroove Ltd (UK) and PianoGroove Limited (Hong Kong) (collectively, “us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Subscriptions
Some parts of the Service are billed on a subscription basis (“Subscription(s)”). You will be billed in advance on a recurring and periodic basis (“Billing Cycle”). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.
At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or request that we cancel it for you. You may cancel your Subscription renewal either through your online account management page “My Account” or by contacting our customer support team.
A valid payment method is required to process the payment for your Subscription. You shall provide us with accurate and complete billing information including full name, zip code, and a valid payment method information. By submitting such payment information, you authorize us to charge Subscription fees for your PianoGroove membership.
Should automatic billing fail to occur for any reason, we will issue an electronic invoice indicating that you must update your billing information. If your billing information is not updated your subscription will be deactivated by the deadline date specified in the email.
Trial, Guarantee & Refunds
Trial memberships are limited to first time customers only. By starting a 7-Day free trial you agree to be billed upon completion unless cancelled within the trial period. You can quickly and easily cancel your subscription in your “My Account Settings” or by contacting us via our contact forms.
We offer a 30-day money back guarantee on all subscription plans which starts after your trial has ended. If for any reason, you are not satisfied with the subscription service, you can contact our customer support team and receive a full refund within 30 days of the start of your membership.
Refunds are available to first-time customers only.. Refunds will be issued to the original payment method. The refund will be completed within 7 business days of your request.
Content
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.
By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms.
Copyright Infringement
You may not post, upload, or otherwise place any content or information on the site that belongs to a third party, unless you have the legal right to do so.
You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
Upon notification of claimed infringement, we will respond expeditiously to remove, or disable access to, the material that is claimed to be infringing or to be the subject of infringing activity. We will also notify the person who posted, uploaded, or otherwise placed the allegedly infringing material on the site that we have removed or disabled access to such material.
Designated Agent:
Hayden Hill
International House,
36-38 Cornhill,
London, EC3V 3NG.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times.You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You expressly agree that we cannot be held liable for any loss or damage arising out of any misrepresentations you make in this regard.
Canceling your account
You can cancel your account at any time on your “My Account” page or through our contact forms.
Intellectual Property
The Service and its original content (excluding Content provided by users), features and functionality are and will remain our exclusive property. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by us. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may at any time decide to alter, amend, modify, or terminate the site, any functionality or portion of it, all in our sole discretion, and you understand that there is no guarantee that the site or any portion or functionality of it will continue to operate or be available for any particular period of time.
Global Billing Entities
PianoGroove Ltd (UK) is responsible for legacy subscriptions and UK-based operations. New subscriptions and some existing subscriptions may be transitioned to PianoGroove Limited (Hong Kong) in order to streamline international billing and better support our global customer base.
PianoGroove Ltd (UK) (Company No 10705400) Registered office: International House, 36-38 Cornhill, London, EC3V 3NG, United Kingdom.
PianoGroove Limited (Hong Kong) Registered office: Unit 1113, 11/F, Peninsula Centre, 67 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong.
Depending on your subscription plan, charges may be processed by either entity. Your access to PianoGroove services is governed by these Terms regardless of billing entity.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the service.
Privacy Policy and Cookie Policy
Please refer to our Privacy Policy and Cookies Policy. You agree that they constitute part of these terms. You must read our Privacy Policy and Cookies Policy before you use the Service.
Contact Us
If you have any questions about these Terms, please contact us.
